Rethinking IP PBX Systems
No More Delayed Calls
No Lost Customers
Embrace an IP PBX system that swiftly and flawlessly meets every 21st-century need. Experience cost savings, enhanced phone services, and centralized call center management with our IP Center Portal.
Leading Smart Center Provider
Platform-Independent Solutions
All-in-One Service
IP Telephony Redefined
Your 21st Century Communication Hub
All-in-One Solution: Cost Reduction, Cloud PBX Centers, Call Center, CRM and Integration, Custom Developments.
Additional Advantages of IP Sub-center
A comprehensive package offering cost reduction, cloud PBX center efficiency, call center capabilities, CRM integration, and customized developments
Use and Manage on Any Device
IP PBX - Smart Call Center
Our Smart Call Center requires no technical investment (hardware). There's no need for additional staff or training, yet it's more cost-effective than other solutions. Its management interface is accessible anytime, anywhere. Calls to another IP call center can even be free! Our IP PBX service offers numerous advantages over traditional sub-centers. Learn everything about our IP PBX Call Center – Smart PBX Call Center service that supports and promotes the continuous development of your business.
Smart Call Center DetailsWhy Choose an IP Call Center?
Because it offers so many features, you won't need anything else.
IP PBX System
Faster and More Efficient Workflow. Significantly more cost-effective than traditional phone centers.
Call Center System
Call Center and Messaging System, along with additional modules for an effective customer service setup.
IP Portál
Instant, real-time management of all phone calls. Manage or review call lists and Tele CRM on any device through the IP Portal.
Telephony Services
Cost reduction for both domestic and international calls. Option for free, internet-based phone calls.
Custom Developments
Any unique, specialized solution can be developed quickly and cost-effectively thanks to our modular system.
Virtual Center
No need for technical development, hardware, or specialized expertise. No software installation required.
IP Telecom in Numbers
Unique Modules
Satisfied Customers
Connected Extensions
Software Integrations
IP PBX Call Center – IP Portal Advantages
Beyond calls, our IP Call Center also manages SMS! The IP Portal is a user-friendly and clear interface, allowing effective monitoring of a company's communication. All calls and SMS are visible and manageable at once. With the built-in Tele CRM, designated personnel can easily handle call statuses and notes. The IP Portal works tirelessly 24/7 for the success of your business
Additional Benefits of the IP PortalOur Clients' Opinions
We measure the effectiveness of our work and services by the satisfaction of our clients. Join our satisfied partners.
Editor-in-Chief
Lead Consultant
Managing Director
We just wanted to replace our old exchange. With the new IP telephone exchange and the integrated IP Portal interface, we've gained a tool that ensures we no longer lose any customers!
IP Sub-center – Frequently Asked Questions and Answers
An IP PBX system is the central element of a telephone system operating over computer networks, including the Internet. IP phone systems are also equipped to connect to traditional analog, ISDN lines, and devices, as well as integrate with mobile phones. Nowadays, IP PBX systems are most commonly used as a cloud-based service, greatly simplifying their deployment and management
An IP phone functions similarly to traditional phones, like old analog or ISDN phones, or modern mobile phones. The key difference lies in how they connect to the network. While traditional analog and ISDN phones use a separate, dedicated physical network or wires to connect to phone centers and networks, IP phones utilize the existing IT network or the Internet for the same purpose. These computer networks predominantly use the so-called Internet Protocol (IP), hence the name IP phone.
A Smart Call Center is a telecommunications IT solution that meets needs at a high level. It not only allows advanced management of phone calls but also facilitates real-time display, organization, and conversion of calls into actionable items. With a Smart Call Center, it's easy to establish a Call Center, customer service, telephone ordering system, or phone solutions supporting ONLINE systems, such as integrated knowledge base services.
- Infrastructure: Operating on existing, advanced IT networks, IP telephony can be significantly cheaper than ISDN or analog phone systems for an equal or higher level of service. Expanding IP PBX systems is much more cost-effective. In case of obsolescence, a software update is often all that's needed, rather than replacing the entire old system. You can use any of your devices for IP telephony, like your internet-connected computer, tablet, or even your mobile phone, with just a free software application.
- Call Costs: Calls from one IP phone (or center) to another are free. If you're calling a traditional phone number, most of the call travels over the Internet, thus substantially reducing the cost compared to traditional phone calls. This is because the call utilizes fewer telephone company networks, making it cheaper.
- Video Calls and SMS: Besides voice calls, IP phones can be used for video calls and sending SMS.
- Custom or Central Phone Books: They can include personalized or central phone books, with entries that can be shared as desired.
- Interactive Phone Menus: Complete dial-in and interactive phone menu systems can be established, like operator-less extension selection or information systems.
- Open Standard Compatibility: The open standard of IP phones means there are no manufacturer restrictions on the phones you use. You have the freedom to choose any desired devices or hardware.
- Virtual Office Setup: It's easy to establish a virtual office. From a virtual office (which can even be your home), you can make calls as if you were in your actual office, without extra costs.
- Multi-site Integration: Phones at multiple company locations can operate as if they were in one place.
The SIP (Session Initiation Protocol) allows for calling another network in a way similar to sending an email, and the phone number is akin to an email address.
For example: [email protected]. As it's not easy to type letters on our phones, each address also has a numerical version. Just as we can access our emails from various locations, the SIP protocol allows us to be reachable on our phone number anywhere in the world. The SIP protocol is an open standard protocol for IP telephony, meaning it can be used by anyone in their products and connect to the network.
- Advanced Automatic Call Routing
- TeleCRM Interface for Visual Call Management
- Integrated Services: Email, SMS, order management, customer service, knowledge base, external ERP and CRM systems
- Types of Accepted Lines: Analog phone, ISDN, GSM, SIP, H323
- Types of Extensions: Traditional analog phone, desktop IP phone, wireless phones, mobile phone
- Voicemail to Email
- Voice Menu
- Conference Calling
- Operator Panel, Extension Busy Indicator
- Call Management Support, TAPI Integration
- LDAP Integration
- Remote Site Integration into the System