Smart call center

Your IP Call Center and PBX system,

Before we explain how a Smart Call Center can aid in a company's growth, forget everything you thought you knew about phone centers. The new Smart Call Centers operate efficiently and unobtrusively in service of the company. Calls are always directed to the appropriate colleague, no matter where they are. Being internet-based, Smart Call Centers offer nothing but advantages.

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How Does It Work?

How does the smart call center works?

The Smart Call Center is a cloud-based internet service, making it quick and easy to deploy. Thanks to its built-in advanced features, it guarantees a competitive edge over your rivals. The greatest advantage of the Smart IP Call Center is that its services are continuously improving and can be customized to your liking.

Would a Smart Call Center be Beneficial for Your Business?

What is a smart call center like?

No technical investment is needed for a Smart Call Center. There's no need to hire or train new staff. It guarantees simpler and more cost-effective calling, while providing access to numerous convenience services. Calls can become cheaper or even free. The call center and calls can be managed from anywhere and at any time, online, through the built-in IP Portal. The Smart IP PBX Call Center has countless advantages over traditional phone centers.

Would a Smart Call Center be Useful for Your Company?

Why is a Smart call center good for your company?

Our Smart Call Center system is capable of fully accommodating your existing telephony habits and all new or anticipated telecommunication needs at a lower cost than before.

With the Smart Sub-center, not only is calling cheaper, but it also allows for a reduction in working hours and thus workforce (for example, fewer receptionists needed). More importantly, there are no more missed calls. Thanks to the built-in Tele CRM, calls and SMS can be annotated with comments, information, status, and assigned responsibility. Our proprietary IP Portal enables remote employees (like key account managers, agents, warehouse staff) to see everything in a single, unified system. Company leaders or designated managers can view and manage all incoming and outgoing calls and information. This makes it easy to optimize tasks, monitor staff, and track projects.

Would a Smart Call Center be Beneficial for Your Company?

Who benefits from a smart ip pbx call center?

What size of company do we recommend it for?

The Smart IP PBX Call Center is not actually dependent on the size of the company. We recommend it for those who want to eliminate their telecommunication issues.

Small and medium businesses

Our Smart Call Center for small businesses is designed for micro, small, and medium-sized enterprises, whether they are start-ups or already operating call centers. We recommend our Smart IP Call Center to companies ranging from a few employees to 250-300 employees. We carefully selected the modules and designed the framework to ensure it meets all needs while remaining affordable. Request a quote, try us risk-free (we offer a 30-day money-back guarantee on everything!) and you won't be disappointed!

For large corporations

In large corporations, system integration is usually the most crucial aspect. We ensure this through special modules and the system's exceptionally easy and quick scalability and upgradability. Our sub-centers guarantee that every organizational unit receives the services it needs. Our large corporate Smart Call Center meets all requirements, ensuring different organizational units can communicate effectively. Our large corporate sub-center includes all essential functions and services, such as call traceability, monitoring, and control over phone expenses.

For specialized businesses

We have encountered companies with specialized operations where our call center system needed to adapt. This includes call centers, hotels, grocery stores, transportation companies, or even larger FMCG companies. With our extensive experience and a multitude of pre-prepared modules and functions, we can instantly meet these unique requirements. Of course, we have also encountered demands that were not pre-configured. This poses no problem for us, as our specially designed framework allows us to create new modules and functions in literally days, meeting every new requirement.

How can the smart call center assist in acquiring customers?

Case study

One of our clients, a dental clinic, received an incoming call when both receptionists were busy. Without the Smart IP PBX Call Center, which notified the receptionist of the missed call, no one would have known about this call. Naturally, they called the patient back, who, as it turned out, needed urgent treatment. This callback prevented customer loss and significantly increased patient satisfaction as they felt cared for and remembered.

Another incident at this client's clinic involved a substitute receptionist who was unfamiliar with the complex dental booking system. There was neither time nor opportunity to train them on this system. However, our Smart Sub-center's proprietary IP Portal was so user-friendly that they learned it within minutes. They used the built-in Tele CRM to direct incoming patients to the appropriate doctors based on phone calls. Our sub-center helped them seamlessly navigate this critical period.

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Our Clients' Opinions

We measure the effectiveness of our work and services by the satisfaction of our clients. Join our satisfied partners.

Jónás Rita

Otthon 24 - Interior Design, Home and Style Magazine
Editor-in-Chief

In our editorial office, managing and directing calls is of particular importance. When we were looking for a solution, we never imagined that there would be a perfect solution for us, which turned out to be the integrated Tele CRM system.

Lászlófalvy András

irat.hu
Lead Consultant

Our activities generate a large number of incoming calls and inquiries. The automatic call handling system has performed perfectly. It has lived up to the claim that we no longer lose any calls – or customers!

Békési László

WebDizajn.hu
Managing Director

We just wanted to replace our old exchange. With the new IP telephone exchange and the integrated IP Portal interface, we've gained a tool that ensures we no longer lose any customers!

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