We ensure that your telecommunications work according to your real needs!

I'm curious about that!

Infinite incoming line

So your business is never busy, no missed calls!

Automated client information

So your business is never busy, no missed calls!

Telephone Assistant

No missed calls, automatic call forwarding and handling

Phone System Replacement

Traditional sub-centre replacement, integration in a single role

Teleworking allowance

Group and independent work at home

Voice Menu (Generator) - IVR

Prepare your telephone, IVR voice menu, in writing

Automatic call forwarding

Prepare your telephone IVR voice menu in writing.

Discover how to make your telecommunications the most efficient.

IP-TELEKOM sub-brands

We are at home in all services, even with our own sub-brands.

System Services

The IP-Telecom system caters to every need. IP Telephone Exchange, Automated Phone Assistant, Customer Service System, Call Center... Satisfied customers, increased traffic, and less work are the results when you choose us!

IP Telephone Exchange

Faster and more efficient work. Operation is much more cost-effective compared to traditional telephone exchanges.

Customer Service System

Any unique, specialized solution can be developed quickly and cost-effectively thanks to the modular system.

IP Portal

Instant, real-time handling of every phone call. Call lists can be managed or even listened to on any device, and TeleCRM is available on the IP Portal

Phone Services

Cost savings for both domestic and international calls. Opportunity for making internet-based calls, even for free.

Call Center System

Call Center and Message Handling System, along with additional supplementary modules, enabling the creation of an efficient customer service.

Virtual Telephone Exchange

No need for technical upgrades, hardware, or specialized expertise. No installation of programs required.

Phone Assistant

Anyone who calls you always gets a response, is directed to the right place, automatically provided with essential information, and their messages are taken.

Old and New, All in One

The IP-Telecom system and its services are compatible with old traditional phone exchanges. Replacing or integrating the old telephone exchange with IP-Telecom is seamless.

Remote Work Support

A collaborative platform for group work and telecommuting, allowing remote workers to collaborate seamlessly.

Be a Satisfied Partner Too

Jónás Rita

Otthon 24 - Interior Design, Home and Style Magazine
Editor-in-Chief

In our editorial office, managing and directing calls is of particular importance. When we were looking for a solution, we never imagined that there would be a perfect solution for us, which turned out to be the integrated Tele CRM system.

Lászlófalvy András

irat.hu
Lead Consultant

Our activities generate a large number of incoming calls and inquiries. The automatic call handling system has performed perfectly. It has lived up to the claim that we no longer lose any calls – or customers!

Békési László

WebDizajn.hu
Managing Director

We just wanted to replace our old exchange. With the new IP telephone exchange and the integrated IP Portal interface, we've gained a tool that ensures we no longer lose any customers!

Frequently Asked Questions and Answers

We've compiled the most frequently asked questions and answers that our customers have inquired about from us.

What makes the IP-Telecom smart phone system and its services great?

The main service of IP-Telecom is a computer network and internet-based telephone system that can meet all your telecommunication needs. IP-Telecom's system is prepared to connect to traditional analog, ISDN lines, and old telephone exchanges, and it can also be integrated with mobile phones.

IP-Telecom's telephone exchange is easy and quick to use, whether it's for replacing traditional phone exchanges or expanding them.

IP-Telecom's services are cloud-based. With the help of IP-Telecom's telephone exchange, all your telecommunication problems can be solved instantly.

What are the most popular PBX services?

I apologize for the previous response. Here's the translation without any enumeration:

"Among our partners, the most popular PBX services are often related to Telephone Assistant and Telephone Customer Service, including IVR voice menu (with automatic text generation), call recording, call forwarding lines, unlimited incoming lines, or online call management via the IP Portal.

While the list of the most popular services is important, what's even more crucial is that we can meet all telecommunication needs, and our customer references serve as a guarantee.

Our recommended services include advanced automated call routing, TeleCRM interface for visual call management, integrated services such as email, SMS, order management, customer service, knowledge base, integration with external ERP and CRM systems, support for various line types (analog phone, ISDN, GSM, SIP, H323), and various device types (traditional analog phone, desktop IP phone, wireless phones, mobile phones), email messaging, voice menu (IVR), conference calling, operator panel, extension availability indicator, call management support, TAPI integration, LDAP integration, and connecting remote sites to the system."

Milyen hardver szükséges egy új IP-Telefönközponthoz?

IP-Telecom systems primarily require data communication, which means a computer network. If there is no physical network, the system can also operate via a high-quality Wi-Fi connection.

How long does it take to install the new Smart Telephone Exchange?

In practice, it typically takes an average of 8 days to install the telephone exchange. However, the deployment of the service depends on the installation location and the existing IT network, so the exact installation time can only be determined after an on-site assessment.

Do I need to replace my old telephone exchange?

If someone wishes to expand their telephone exchange, they can do so by adding an IP Telephone Exchange without discarding the old one. The IP telephone exchange can seamlessly complement traditional telephone exchanges. After the obsolescence of the traditional telephone exchange, the IP Telephone Exchange can fully replace the old one.

What additional services does the IP phone offer compared to the traditional one?

IP telephone exchanges provide all the services and functions that traditional telephone exchanges do. In addition, they can offer numerous additional services, such as:

IP phones can be used not only for voice calls but also for video calls and SMS messaging.
IP telephone systems can include personalized or central phone directories. Entries can be easily shared as needed.
With an IP phone system, complete automatic call attendant and interactive voice response (IVR) systems can be created, even with automatic text generation. This includes features like automated extension dialing or information systems.
The IP phone standard is open, so there are no manufacturer restrictions on the choice of devices and hardware used with it.
An IP phone system allows for the easy setup of a virtual office, remote work capabilities, and telephone assistants. From a virtual office (which can even be your home), you can make calls as if you were in your actual office, without incurring additional costs.
Multiple branch offices of companies can operate their phones as if they were all in one location.